Legal
Refunds and cancellations
How Maple Crest Assurance Office handles deposits, cancellations, rescheduling, and refunds for financial auditing and related assurance engagements.
Scope
This policy applies to professional engagements with Maple Crest Assurance Office — statutory audits, limited assurance reviews, internal control assessments, and year-end readiness support. It does not cover physical products, software subscriptions, or online courses, which we do not sell.
Estimates and engagement letters
Website fee ranges are informational. Binding fees, deposit amounts, and payment schedules appear only in a signed engagement letter. Refund rights for a specific engagement follow that letter; where silent, this policy applies.
Deposit eligibility
Deposits secure fieldwork windows and staffing. Deposits are refundable in full if we cancel the engagement for reasons within our control (for example, inability to staff the agreed window). Deposits are non-refundable if you withdraw after we have commenced planning procedures documented in the file, unless the engagement letter states otherwise.
Full and partial refunds
Full refund of fees paid may apply when we have not begun planned procedures and you cancel in writing at least fourteen days before the first scheduled fieldwork day.
Partial refund may apply when work has started: we invoice for time and costs reasonably incurred (planning, travel booked, review already performed) and refund any unused balance of fees paid in advance.
No refund applies to fees for completed deliverables — for example, an issued auditor’s report, a delivered review report, or a completed control assessment memorandum.
Non-refundable items
Third-party confirmation charges already incurred, non-cancellable travel booked at your request for remote warehouse visits, and administrative filing fees paid on your behalf are generally non-refundable once spent.
Cancellation and rescheduling
Cancel or reschedule in writing to hello@serverautomationtools.digital. Rescheduling more than fourteen days before fieldwork is usually accommodated without fee if capacity exists. Shorter-notice rescheduling may incur a replanning charge disclosed before confirmation.
No-shows and delayed access
If fieldwork cannot proceed because records, premises, or required personnel are unavailable on agreed dates without timely notice, we may charge for reserved days and rebook subject to availability. Repeated delays may lead to withdrawal under the engagement letter.
Work already started
Once walkthroughs, sample selection, or file documentation have begun, fees reflect progress. You remain responsible for payment of work performed even if you later decide not to proceed to report issuance — noting that we cannot issue an opinion without completing required procedures.
Purchased materials
We do not sell merchandise. Reference checklists provided during readiness support are part of the advisory fee and are not separately refundable once delivered.
Refund process and timing
Email hello@serverautomationtools.digital with the engagement reference, amount paid, and reason. We confirm eligibility within ten business days and process approved refunds to the original payment method within twenty-one business days thereafter, subject to banking timelines in Japan.
Contact for refund requests
Maple Crest Assurance Office · hello@serverautomationtools.digital · +81-1-983-1498 · 77961 Else Neck, 西一男区, 福岡県, Japan